Step 1: Add Items to Your Cart
When you find an item you like, customise the available options (e.g., size, material, finish, quantity) to fit your needs. At this stage, you will have two options:
Upload your design
Design later – Add to cart
Step 2: Select your preferred method of uploading artwork
If you wish to upload your design, you can upload your artwork template directly or request design help if you are unfamiliar with the required file types and formats. More information here:
Upload Your Artwork
Upload Your Artwork
Step 1: Download the Template
Start by downloading the product template relevant to your order. You’ll find a link to download the template under the “Customise Your Product” section as well as the specs section of every product page.
The template includes all the design specifications you need to follow, so make sure to read it carefully.
Step 2: Design Your Artwork
Use any design software you’re comfortable with to create your design. Apply your artwork directly to the template, following the guidelines provided.
Once you’ve completed your design, save the file in PDF format to ensure it uploads correctly and retains the necessary vector information.
Please ensure that all assets within the template file are vectorized formats (such as .AI, .EPS, or .SVG files). Uploading non-vector files like JPEGs is not suitable as they cannot be used for printing.
Step 3: Upload Your Artwork
Scroll down to the “Upload Your Artwork” section of the page.
Click the “Browse File” button and select your design file (PDF format, up to 50MB).
Step 4: Add Your Design to the Cart
After uploading your design, click the “Send your design and add to cart” button.
You can now proceed with the checkout process as usual.
Request Design Help
Request Design Help
Need Help with Your Design?
If you need assistance preparing your artwork, we offer a design help service. Here’s how you can request it:
Step 1: Fill in the Design Request Form
Click the “Request Design Help” button under the “Customise Your Product” section.
Step 2: Upload Your Files
• Upload Your Logo: Click the “Browse File” button and upload your logo (maximum size: 50MB).
• Upload Your Font Files (Optional): If your design includes specific fonts, you can upload them as well.
Step 3: Specify Color Preferences
If you have specific colors you want us to use, please enter the CMYK color codes. This ensures that we use the exact shades you prefer.
Step 4: Include Social Handles or Website Links (Optional)
You can provide your social media handles or website URL if you’d like us to include them in the design.
Step 5: Provide Design Instructions
• In the “Design Instructions” section, give us details about your design preferences. Include information like:
• Desired positioning of your logo
• Any specific text you want added
• Size preferences for imagery or logos
Step 6: Submit Your Request
Once you’ve filled out the form and uploaded your files, click the “Send Request and add to cart” button. Our team will review your request within 24-48 hours (sometimes sooner!) and get in touch if we need more details.
What Happens Next?
Once your design or design request has been submitted, our team will process it. If we need more information or revisions, we’ll reach out to you via email or phone.
Otherwise, you can expect to receive a proof of your design for approval before we proceed with production.
If you have any questions, feel free to contact our support team!
Lastly, we know sometimes you’re in a rush or don’t quite have your brand new logo ready. For situations like these, you are able to checkout with your order right away and worry about artwork at a later date.
Note: If you select the “Design later – Add to cart” option, you will receive an email reminder 48 hours after placing your order to upload artwork direct in your account. See here for account setup instructions if you do not already have a Brand Your account.
💡 Need more help?
Contact our support team via [email protected] or use the live chat on our website to get assistance.