Step 1: Add Items to Your Cart
When you find an item you like, customize the available options (e.g., size, material, finish, quantity) to fit your needs. At this stage, you have two options:
Upload your design
Design later – Add to cart
Step 2: Choose how you’d like to upload your artwork
If you choose to upload your design, you can upload your artwork template directly or request design help if you are unfamiliar with the required file types and formats. Learn more here:
Upload Your Artwork
Upload Your Artwork
Step 1: Download the Template
Start by downloading the product template that matches the product in your cart. You’ll find a link to download the template under the “Customize Your Product” section as well as the specs section of every product page.
The template includes all the design specifications you need to follow, so make sure to read it carefully.
Step 2: Design Your Artwork
Use any design software you prefer to create your artwork. Place your artwork directly onto the template, following the provided guidelines.
Once you’ve completed your design, save the file as a PDF to ensure proper uploading and preserve the necessary vector information.
Please ensure that all assets within the template file are vector formats (such as .AI, .EPS, or .SVG files). Uploading non-vector files like JPEGs are not suitable for printing, as they cannot be properly processed.
Step 3: Upload Your Artwork
Scroll to the ‘Upload Your Artwork’ section on the page.
Click ‘Browse File’ and select your design file (PDF format, up to 50MB).
Step 4: Add Your Design to the Cart
After uploading your design, click “Send your design and add to cart”.
Now, proceed to checkout as usual.
Request Design Help
Request Design Help
Need Help with Your Design?
If you need assistance preparing your artwork, we offer a design help service. Here’s how you can request it:
Step 1: Fill in the Design Request Form
Click ‘Request Design Help’ under the ‘Customize Your Product’ section.
Step 2: Upload Your Files
• Click ‘Browse File’ to upload your logo (max size: 50MB).
• Upload Font Files (Optional): If your artwork includes specific fonts, you can upload them too.
Step 3: Specify Color Preferences
If you have specific colors you want us to use, enter the CMYK color codes. This ensures we match your preferred shades exactly.
Step 4: Include Social Handles or Website Links (Optional)
Provide your social media handles or website URL if you’d like them included in the design.
Step 5: Provide Design Instructions
In the “Design Instructions” section, provide details about your design preferences. Be sure to include details like:
• Desired positioning of your logo
• Any specific text you want added
• Size preferences for imagery or logos
Step 6: Submit Your Request
Once you’ve filled out the form and uploaded your files, click “Send Request and Add to Cart.” Our team will review your request within 24–48 hours (often sooner!) and contact you if we need more details.
What Happens Next?
After submitting your design or design request, our team will begin processing it. If we need more information or revisions, we’ll reach out via email or phone.
Otherwise, you’ll receive a digital proof of your design for approval before we move forward with production.
If you have any questions, feel free to contact our support team!
We understand that sometimes you’re in a rush or don’t have your new logo ready yet. In these situations, you can check out immediately and upload your artwork later.
Note: If you select the “Design later – Add to cart” option, you will receive an email reminder 48 hours after placing your order to upload your artwork directly in your account. If you don’t have a Brand Your account yet, see our setup instructions here.
💡 Need more help?
Contact our support team via [email protected] or use the live chat on our website to get assistance.